At Dhiya Enterprises, customer satisfaction is our top priority. If you're not entirely satisfied with your purchase, we’re here to help. Please read our refund policy carefully. --- 1. Eligibility for Refunds We offer refunds under the following conditions: You have received a damaged, defective, or incorrect product. The item is unused, in its original packaging, and reported within 48 hours of delivery. Proof of issue (photos or videos) must be provided. --- 2. Non-Refundable Items Custom-made products (e.g., custom uPVC windows/doors). Items damaged due to customer misuse or installation errors. Products returned without prior authorization. --- 3. How to Request a Refund Email us at or call +91 7550390017 within 48 hours of delivery. Provide your order number, a brief explanation, and relevant photos/videos of the product issue. --- 4. Refund Process Once your refund request is approved, we will initiate the refund to your original payment method within 5–7 business days. You will receive a confirmation once the refund is processed. --- 5. Partial Refunds Partial refunds may be issued in cases where: Only part of the product is damaged. The item has been slightly used but qualifies for compensation. --- 6. Shipping Costs Shipping costs are non-refundable unless the return is due to a fault on our part (damaged/incorrect item). In other cases, the customer is responsible for return shipping charges. --- 7. Exchange Option In place of a refund, customers may request a replacement for the damaged or incorrect item, subject to stock availability. --- Need Help? If you have any questions about refunds or need assistance, feel free to contact us—we’re happy to help.