At Dhiya Enterprises, we strive to provide a seamless shopping experience. We understand that plans change, so we offer a flexible cancellation policy under the following terms: --- 1. Order Cancellation (Before Shipping) Customers can cancel their order within 24 hours of placing it or before the order is shipped, whichever comes first. To cancel your order, please contact us immediately at: Phone: +91 75503 90017 Email : Full refunds will be processed for orders cancelled within the valid cancellation window. --- 2. Cancellation After Shipment Once an order has been shipped, it cannot be cancelled. However, you may be eligible for a return after delivery (see Return Policy for details). --- 3. Custom Orders Orders involving custom-made uPVC windows, doors, or wood coating solutions cannot be cancelled once production begins. If a cancellation request is made before production starts, we will do our best to accommodate, but refunds may be partial based on the work already done. --- 4. Refunds for Cancelled Orders Approved cancellations will be refunded via the original payment method within 5–7 business days. You will receive a confirmation email or SMS once the refund is initiated. --- 5. Contact Us If you have any questions regarding your order or need to cancel, please contact our customer support
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